Legal Information
Privacy Policy
At Liveis, your privacy is important to us. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you use our AI-powered wellness app (hereby referred to as "Application"). The Application was created by Dhanasya Software Private Limited (hereby referred to as "Service Provider") and is offered as a Freemium service intended for use “AS IS.”
Information We Collect
When you download and use the Liveis app, we may collect the following types of information:
Personal Information: Phone number, name or avatar name, email, age, gender, language preference, date of birth, and location (if permission granted).
AI Interaction Data: Chat messages, voice/video call transcripts, mood and wellness logs.
Activity Logs:Activities completed, time spent in sessions, features accessed.
Technical Information: Device type, operating system, app version, IP address, crash reports, and usage statistics.
Children: The Application does not knowingly collect data from children under the age of 10. If such information is discovered, it will be promptly deleted.
How We Use Your Data
We use the collected data to:
Deliver personalized wellness content, recommendations, and affirmations.
Track your moods, habits, and preferences. Improve AI responses, app performance, and user experience.
Provide relevant activities, reminders, and daily check-ins.
Ensure safety, prevent misuse, and comply with legal obligations.
Contact you from time to time with important information, service notices, or promotional updates (with your consent).
All AI insights and suggestions are based only on the information you choose to share.
Data Storage & Security
Your data is encrypted both in transit and at rest.
We use industry-standard security protocols and physical, electronic, and procedural safeguards to protect your information.
You can clear your session histories anytime via Profile > Session History > Clear All.
If you uninstall the Application, data collection stops immediately.
Data Sharing & Third Parties
We do not sell your personal data.
We may share anonymized, aggregated usage data with research or analytics partners to improve wellness outcomes.
We may disclose your data if required by law (e.g., subpoena, court order) or in good faith to protect rights, safety, or investigate fraud.
We use trusted third-party services that may collect limited information (e.g., Google Play Services) under their own privacy policies.
Your Rights
As a user, you can:
Request deletion of your account and associated data.
Modify language, tone, and content preferences anytime.
Opt out of non-essential notifications and analytics tracking.
Stop all data collection by uninstalling the Application. To exercise your rights, email us at support@liveis.in
Data Retention
Children’s Privacy
The Application is not intended for children under the age of 10. We do not knowingly collect personally identifiable information from children under 10. If we discover such data has been provided, we will delete it immediately. Parents/guardians may contact us at support@liveis.in
if they believe a child has shared personal data.
Children’s Privacy
The Application is not intended for children under the age of 10. We do not knowingly collect personally identifiable information from children under 10. If we discover such data has been provided, we will delete it immediately. Parents/guardians may contact us at support@liveis.in if they believe a child has shared personal data.
Cookie Policy
Liveis uses cookies and similar technologies (stored as local storage on mobile devices) to enhance your experience.
Types of Cookies:
Essential Cookies: Enable core features like login, language selection, and session continuity.
Analytics Cookies: Help us understand usage trends to improve performance.
Preference Cookies: Remember avatar, chat tone (friendly/formal), and activity selections.
Managing Cookies
Cookies are stored locally on your device and are not shared across apps.
You can clear cookies by uninstalling the app or using device settings.
Disabling cookies may limit certain features (e.g., mood log memory).
Changes to This Policy
This Privacy & Cookie Policy may be updated from time to time. Updates will be reflected on this page, and the effective date will be revised. Continued use of the Application after changes means you accept the updated policy.
Refund Policy
If a user cancels their subscription within 15 days of purchasing a subscription plan, they will be eligible for a refund.
If the cancellation is made after 15 days of purchase, no refund will be provided.
Approved refunds will be processed and credited to the user’s original method of payment within 7 working days from the date of approval.